Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mescomb2000@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mescomb2000@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mescomb2000@outlook.com.

This page outlines our shipping, processing, delivery and delivery-related rules for all orders placed on MESCOMB Store.

All orders will be processed within 1–3 business days after successful payment (excluding weekends and public holidays). We will send you a confirmation email and tracking number once your order is shipped.

We ship products to most regions worldwide. Standard delivery time varies by destination:

Shipping fees are calculated based on your delivery address, package weight and shipping method. The exact shipping cost will be displayed at checkout before you complete payment. We occasionally offer free shipping promotions according to our activity rules.

After shipment, you will receive an email containing the tracking number and tracking link. You can check your package status online anytime. If tracking information is not updated for more than 5 business days, please contact our support team.

For international orders:

If a package is returned to us due to incorrect address, recipient unreachable or refusal to accept the package:

Once the package is marked as "delivered" by the logistics carrier, we are no longer responsible for lost or stolen items. Please check with local courier, neighbors or building management first. If your package is lost in transit, contact us with your tracking number, and we will file a claim with the logistics provider together with you.

For any shipping-related questions, please email us: mescomb2000@outlook.com